Meet the Team

     Gisela

Team Lead

At Refine we strive to deliver "Care as Unique as Your Smile," and I take that to heart. As Team Lead, I work behind the scenes to support our team in any way necessary in order to deliver the best care possible to our patients. Seeing the smiles of our patients makes my job immensely rewarding.

My husband, two sons and I have recently moved to BC from Montreal, QC so when I am not at the clinic, we enjoy exploring all that this beautiful province has to offer. I love spending time with my extended family playing games, hiking, kayaking, camping or just sitting by the fire. I also enjoy baking, scrapbooking, reading and volunteering.


     Sharon

Treatment Coordinator & Certified Orthodontic Clinical Assistant

I love welcoming new patients and parents to our practice. It is exciting to introduce them to Refine Orthodontics and how we can change their smile. During the initial consultation, I, alongside the doctor, answer questions related to the treatment plan, the doctor's recommendations, and the available options. It is important that patients make educated decisions about their smiles. I am also responsible for creating payment plans and tailoring them so that they work with each family’s budget.

When I am not at our practice, I enjoy walking, hiking, and spending quality time with my husband and three sons.​


     Suzie

Financial Coordinator

I enjoy getting to know our patients and their families. It is a great feeling to see their smiling faces coming through our doors, eager to tell us about something exciting going on in their lives. Our patients are some of the best people, and it's amazing to watch them gain confidence and self-esteem as they get their new smiles. I welcome everyone, check them in, and help with their paperwork. I also answer the phones, schedule appointments, and answer general questions.

Outside of work, I spend most of my time with my husband and two sons. We enjoy skiing trips and going to our family farm.


     Janelle

Scheduling Coordinator

My favourite part about working for Refine is interacting with all of our patients, and trying to make their orthodontic journey as enjoyable as possible. I schedule appointments, answer phone calls, and answer any inquiries our patients may have.

Outside of work, I enjoy music and hanging out with my niece and nephew, Isla and Linus (who I never stop raving about).​


     Sam

Scheduling Coordinator

My career in dentistry began over 30 years ago, and I still enjoy it thoroughly today. I have many years of experience with clinical duties as well as front office administration. I am pleased to be a part of a team of both skilled and experienced professionals here at Refine Orthodontics. I look forward to the opportunity to educate anyone about their orthodontic treatment and help them understand how orthodontics will benefit their overall dental health, ultimately enhancing their self-confidence. I am ready to help with patients appointments and all their administrative needs. 

When I’m not working I can be found working on home renovations, crafting and sewing, and spending time with my family.


     Navi

Certified Orthodontic Clinical Assistant

I enjoy getting to know our patients and their families. It is great to be involved in giving someone a beautiful new smile. I appreciate the friendships that develop and love learning more about each person we serve. Seeing a friend’s perfect new smile, and how happy it makes them, makes me smile. I assist during visits to make sure the doctor has everything she needs. At the same time, I talk with our patient about how their treatment is progressing and how well they are doing.

When I am not in the office, I am usually with my family and friends. I love to travel, shop and  I'm always looking for a new adventure. I also enjoy working on my family farm, running, photography and watching football.


     Tamara

Certified Orthodontic Clinical Assistant

Tamara has been an Orthodontic assistant at Refine Orthodontics since 2012. Tamara loves the type of work she does because she gets to work closely with patients and their parents. On her days off, she loves to be outside on the trails with her son, Dallas!


     Carley

Certified Orthodontic Clinical Assistant

Patients are my number one priority. I love getting to know them and enjoy helping them feel comfortable to make sure they have a good experience... and if possible, I try to get them to laugh! I assist in helping patients reach their final goal... a beautiful smile!

Outside the office you can find me spending time with my husband and my two favourite nieces. I am also a caregiver, volunteer and scrapbooker.


     Violetta

Certified Orthodontic Clinical Assistant

I love being a part of our patients experience here at Refine Orthodontics! I really enjoy seeing a patients self esteem strengthen, and their confidence grow as their treatment progresses. The day the braces come off is always a very special moment for the patient and myself! I love seeing what we have accomplished together and how happy the patient is to see their new smile for the first time.

Outside the office you can probably find me hiking one of the local mountains with my husband.


     Danielle

Certified Orthodontic Clinical Assistant

I enjoy meeting new patients then helping them achieve their orthodontic goals. When you sit in my chair, I work to ensure your appointment is so comfortable and enjoyable that you look forward to coming back!

Outside of work I enjoy baking, sewing and being with my family.


     Jacquelyn

Certified Orthodontic Clinical Assistant

I enjoy getting to work one-on-on with our patients and watching them grow throughout their journey with us. As an assistant, I spend lots of time with our patients getting to know each and every one of them and creating bonds that will last a lifetime. My most favourite part of my job is the big reveal at the end of treatment where I see a patient's reaction to their beautiful new smile!

When I am not working, I spend my time with my husband, dog, Lebron James and cat, Kobe Bryant.


     Evan

Social Media Marketer

Being a former Refine Orthodontics patient myself, I can affirm the excellent care and service that is given by the team at Refine! I work alongside Dr. Ng and the admin staff to ensure our patients are up to date on contests, office news, announcements and everything in between. My goal is to make sure everyone enjoys their orthodontic experience beyond their appointments!

I stop by the office once a week, but aside from work, I love travelling, day trips to Vancouver, volunteering, hiking, and enjoying an Iced Americano Blanco at Starbucks!

American Association of Orthodontists Canadian Association of Orthodontists The Royal College of Dentists of Canada Incognito Acceledent Aura Itero Digital Impression System Invisalign