Meet the Team

     Suzie

Receptionist

I enjoy getting to know our patients and their families. It is a great feeling to see their smiling faces coming through our doors, excited to tell us about their latest news. Our patients are some of the best people, and it's amazing to watch them gain confidence and self-esteem as they get their new smiles. I welcome everyone, check them in, and help with their paperwork. I also answer the phones, schedule appointments, and answer general questions.

Outside of work, I spend most of my time with my husband and two sons. We enjoy skiing trips and going to our family farm.


     Nicole  

Receptionist

I work as a member of the front receptionist team and take pride in knowing I influence your first impression of our office. I am eager to greet you and assist in your scheduling, financial and paperwork needs. 

When I'm not with my Refine family, you will find me adventuring with my son, exploring the outdoors, or spending time with family and friends.


     Janelle

Receptionist


     Sandi

Receptionist

I'm dedicated to integrity, professionalism, and excellence and strive to help patients by first listening and understanding their needs in order to find practical, effective solutions. As part of the administrative branch of Refine Orthodontics, I'm learning more about both reception and treatment coordination in order to ensure patients' experience with us is a great one from start to finish.

Outside of the clinic, I enjoy spending time with my family, reading, and trying new things.


     Sharon

Certified Orthodontic Clinical Assistant & Treatment Coordinator

I love welcoming new patients and parents to our practice. It is exciting to introduce them to Refine Orthodontics and how we can change their smile. During the initial consultation, I, along side the doctor, answer questions related to the treatment plan, the doctor's recommendations and the available options. It is important that patients make educated decisions about their smiles. I am also responsible for creating payment plans and tailoring them so that they work with each family’s budget.

When I am not at our practice, I enjoy walking, hiking and spending quality time with my husband and three sons.


     Michelle

Certified Orthodontic Clinical Assistant

I love seeing people smile with confidence and happiness. We serve an amazing community, and I am glad to help my friends and neighbors develop the beautiful smile they deserve. My favourite moments are when we remove a patient’s braces: those finished smiles, and the joy on the person’s face, cannot be beat! I assist patients and the doctors during various procedures. I help put on braces, remove braces, and everything in between.

When I’m not working, spending time with my family is my priority. I am married and have three kids.


     Navi

Certified Orthodontic Clinical Assistant

I enjoy getting to know our patients and their families. It is great to be involved in giving someone a beautiful new smile. I appreciate the friendships that develop and love learning about each person’s life. Seeing a friend’s perfect new smile, and how happy it makes them, makes me smile. I assist during visits, to make sure the doctor has everything needed. At the same time, I talk with our patient about how their treatment is progressing and how well they are doing.

When I am not in the office, I am usually with my family and friends. I love to travel, shop and am always looking for a new adventure. I also enjoy working on my family farm, running, photography and watching football.


     Tamara

Certified Orthodontic Clinical Assistant

It is rewarding seeing the transformation each patient experiences during their treatment as they become more confident, happy and outgoing. By the end, they’re talking and laughing with strangers. The life-changing results of orthodontics cannot be understated. I provide chairside assistance, to support our doctors and our patients. I assist with all clinical proceedures including placing and removing brackets and appliances and educating patients about their home care.


Stephanie

Certified Orthodontic Clinical Assistant

I am one of the friendly people who help Dr. Ng create beautiful smiles for our patients. I enjoy getting to know our patients and seeing them transform throughout their treatment. The highlight for me is when we take the braces off: seeing how happy they are, how their self-confidence has grown and how great they look with their new smile! Even though I’m new to the office, both the Dr. Ng and the rest of the team have been so welcoming and kind towards me. I feel very blessed to get to know these ladies better and be working with a team that seems like family!

On my off time you can find me with my fiancé and stepson. We enjoy being active outdoors including having a BBQ, hanging out with friends and family and heading to the beach! I also enjoy movies and good food!


     Danielle

Certified Orthodontic Clinical Assistant

I love to meet and help my patients achieve a beautiful smile! Being part of their journey and striving to give them confidence brings me joy! I like to build a bond with my patients while making them feel comfortable during the process of having appliances and braces placed.

When I'm not at work, I enjoy spending time with my family. I am a wife as well as a mom to a five-year-old daughter and a two-year-old son. We have a puggle named Bella. I enjoy sewing, baking and hiking. I look forward to meeting you and helping you achieve a smile you are happy to show off!


     Carley

Certified Orthodontic Clinical Assistant

Patients are my number one priority. I love getting to know them, helping them feel comfortable and making sure they have a good experience... and if possible, trying to get them to laugh! I assist in helping patients reach their final goal... a beautiful smile!

Outside the office you can find me spending time with my husband and my two favourite nieces. I also am a caregiver, volunteer and scrapbooker.


Jaclyn

Certified Orthodontic Clinical Assistant

I enjoy getting to work one on one with our patients and watching them grow through their journey with us. As an assistant, I spend lots of time with our patients getting to know each and every one of them, creating bonds that will last a lifetime. My most favourite part of my job is the big reveal at the end of treatment where I see their reaction to their beautiul new smile!

When I am not working, I spend my time with my husband, dog, Lebron James and cat, Kobe Bryant.

American Association of Orthodontists Canadian Association of Orthodontists The Royal College of Dentists of Canada Incognito Acceledent Aura Itero Digital Impression System Invisalign